Exchange, Refunds & Shipping FAQs
What products are eligible for return/exchange?*
All products, unless specified are eligible for return or exchange
*Things to keep in mind while sending back the product for exchange.
All exchanged items must be unwashed, and be free of perfume, makeup and deodorant stains, when received by us.
How soon do I have to make an exchange or return request?
All exchange requests must be placed within 15 days of receipt of merchandise.
How do I initiate the exchange process for products I purchase from Isadora Life?
Exchange requests for products will be accepted only within 15 days of receipt of product. Please email us with your order no. at email@example.com to request an exchange.
How does the exchange process work?
- Once we receive your request either through email or through website, we'll give you a call and confirm the same.
- Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you within 3 days of the request. Please note, the pick-up should be made within 30 days of receipt of product. Any later pick-ups will not be considered for exchange.
- Once we receive the product, we will send out the product requested by you for the exchange or initiate refund in case of return.
Please note, the entire exchange process, from initiating the request to delivering the requested exchange product or processing refund (in case of return) can take anywhere between 7-15 working days.
How can I cancel an exchange request?
To cancel your exchange request, you can mail us at firstname.lastname@example.org with your order no and mail id within 24hrs of placing an exchange request.
My item arrived damaged or defective. what should I do?
In case you have received a damaged or defective piece, please notify usby email at email@example.com pictures of the damage/defect and we will initiate an immediate replacement or refund, as per your preference.
The product delivered is incorrect. What should I do?
This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please notify us by email or call and we will initiate an immediate replacement or refund, as per your preference.
Do you charge any fee for product exchange?
We do not charge for an exchange. All exchangesare free.
Do I get charged for returning the product?
We have a no questions asked, if products are as per the return policy. As soon as we receive the product back, we initiate refund process to the bank account or wallet that you used to make payment.
Do I get a cash refund or amount reversed to my account incase I return products or cancel my order?
We provide 100% refund in case of returns in form of cash refund deposited into the bank account or wallet you used to make payment for the product.
Can I cancel my order once it is placed?
Yes, you can cancel your order, but only within 24 hours of placing it. You should email at firstname.lastname@example.org with subject line of email as Return Order – Cancel Request and body of text to contain your order number, product id and shipping address.